Order Cancellation and Return Policy
The customer can choose to cancel an order any time before it's dispatched. The order cannot be canceled once it’s out for delivery. However, the customer may choose to reject it at the doorstep.
The time window for cancellation varies based on different categories and the order cannot be canceled once the specified time has passed.
In some cases, the customer may not be allowed to cancel the order for free, post the specified time and a cancellation fee will be charged. The details about the time window mentioned on the product page or order confirmation page will be considered final.
In case of any cancellation from the seller due to unforeseen circumstances, a full refund will be initiated for prepaid orders.
Its Direkt reserves the right to accept the cancellation of any order. Its Direkt also reserves the right to waive off or modify the time window or cancellation fee from time to time.
Eligibility: Products are eligible for return within [X] days from the date of delivery. To be eligible, the item must be in its original condition with all tags, packaging, and accessories intact.
Non-Returnable Items: Certain items, such as perishables, personalized goods, and intimate/healthcare products, are non-returnable for hygiene and safety reasons.
Damaged or Defective Items: If you receive a damaged or defective product, please notify us within [Y] days of delivery to initiate the return process.
Change of Mind: If you change your mind about the purchase, you can return the item within [Z] days. A restocking fee may apply in some cases.
